Shipping Policy

When will my items be shipped?

- All items must go through 5-15 days of production before they are dispatched.
- We will notify you via email when your items have been shipped. You can then track the package by pasting the tracking code into  our tracking portal  . 

Standard shipping times, excluding minor delays from carriers:

- USA: 10-25 days
- CA / UK / AUS: 14-25 days
- Rest of countries: 15+

Take note of the extra production time if you need to receive it for special events. 


WHERE DO MY ITEMS FROM?

We have many factories in China, the United States and most of them are produced by our company. Please read the product decoding carefully for shipping time. 

ARE MY ITEMS SENDED IN A PACK?

For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you have specified combined shipping.
Please keep this in mind when receiving the goods. 

HOW MUCH IS SHIPPING?

Once you have clicked through Secure Payment, you can enter your shipping address and proceed to the shipping method. 

Shipping cost will then be calculated when you receive the order ( Ship COD )



WHAT SIZE SHOULD I ORDER?

Please carefully read the size chart of each product in the product description

HOW CAN I CORRECT MY ORDER?

We only allow modification of orders within 24 hours of payment.

Please   contact us   to request a modification. If you cannot connect to the website, please email our support email: sales@vinaem.vn 

CUSTOMS DUTIES, TAXES AND CHARGES

Custom duties, taxes and charges are not included in our price. This is the responsibility of the buyer as each country has different Duties and Tax Laws.

For more information, please contact
QILILA VIETNAM CO., LTD
Sales office and showroom in Hanoi: No. 16, Chu Van An street, STR Sunrise C, Southern urban area Ring road 3, Dai Kim ward, Hoang Mai district, Hanoi city
Transaction office and workshop in HCMC:  No. 406, No. 1 Street, Long Thoi Commune, Nha Be District, Ho Chi Minh City
Factory:  Sub-zone 14, Alley 855, Tran Phu Street, Luong Son Town, Luong Son District , Hoa Binh province
Phone: 0946 089 688, 0948 486 986, 0985 299 809, 0912 492 086, 096 2943068
Email: contact@qilila.com 
Website : https://qilila.com

Sales office and showroom in Hanoi:  No. 16, Chu Van An street, STR Sunrise C, Southern urban area Ring road 3, Dai Kim ward, Hoang Mai district, Hanoi city
Transaction office and workshop in HCMC:  No. 406, No. 1 Street, Long Thoi Commune, Nha Be District, Ho Chi Minh City
Factory:  Sub-zone 14, Alley 855, Tran Phu Street, Luong Son Town, Luong Son District , Hoa Binh province
Hotline: 0946 089 688
Phone:
0948 486 986, 0985 299 809, 0912 492 086, 096 2943068
Email: contact@qilila.com
Website : https://qilila.com

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